How we use your
This privacy statement tells you what to expect when TMS collects your personal information. It applies to information we collect about:
Visitors to our website
Complaints and feedback received
Information required for commercial purposes for
providing our services to our customers
Information for marketing of TMS
Job applicants and our current and former
Visitors to our
When someone visits our website, we use the SharePoint web
collection service/analytics, to collect standard internet log information and
details of visitor behaviour patterns. We do this to find out things such as
the number of visitors to the various parts of the site. This information is
only processed in a way which does not identify anyone. We do not make any
attempt to find out the identities of those visiting our website. If we do want
to collect personally identifiable information through our website, the contact
form, used by yourself with consent, will be our only means of collecting your
personal information. In turn, this will
not be shared with anyone outside of our organisation, unless this is part of
the service you have given consent for. We will make it clear when we collect
personal information and will explain what we intend to do with it.
TMS do not utilise cookies on our website.
Submission of your
Submission of your information, requested, from our website
is held on our secure platform. This is protected by all methods
necessary. Only the required personnel
have access to this information. Your
information will only be used for the stated intended purpose and will not be
shared outside of TMS without your express consent. Your consent to share your information will
be sought at the time of you submitting your data.
We do not have the facility for you to submit any
information from our website. Any
personal information will be collected directly from yourself via telephone or
email correspondence only. Your information
will only be used for the stated intended purpose and will not be shared
outside of TMS without your express consent. Your consent to share your information will
be sought at the time of you submitting your data
Should you wish to make a complaint our complaints process
is available upon request. All
information received during the course of a complaint is handled with the same level
of security protection on need for privacy as any other information we collect.
for commercial purposes for providing our services to our customers
TMS use information provided by yourself to provide
our services and products to our customers.
This data is only used for its intended and stated purpose. This includes financial information for the
production of invoices and receiving of payments for services provided.
In order to protect your information, we have in place the
following methods of protection: -
Monitored Firewall protection
Malware protection on all platforms
Encryption on data at rest and at point of use
Auditing for data integrity on an ongoing basis
TMS have a backup policy in place. We retain backups for a maximum of one
year. Upon receiving a request to remove
data of a personal nature, this will be completed by removing all reference and
data from the production environment.
The full deletion of this data will be achieved after the retention
period stated above has been reached.
Were data backups are indefinitely retained then we have a methodology
in place to remove data from the backup medium.
Requests for your
We will respond to requests for the information we hold on
you within the required 30-day period.
Initial requests will not be charged.
However, should more than 2 requests be made within a 3-month period of
time, subsequent requests will be charged at £10 per request.
All information will be provided in the format of a PDF
TMS collect information from various sources for
marketing purposes. This information can
be from social media forums, industry forums to name but a few. We retain this information for a period of no
more than 18 months, or the duration of the marketing campaign only.
TMS do not purchase any marketing information from any
TMS do not share any information of a personal nature
outside our organisation. All
information is utilised for internal operations and commercial purposes
only. The exception to this criteria is
the sharing of information with UK authorities for investigatory purposes as
per current legislation on finance and personnel.
TMS are aware that sometime information with regards
to suppliers is personal in nature. This
information is protected to the full extent as any other information within our
environment. This information is not
shared unless express permission is granted by the individual.
Job applicants and
our current and former employees
When TMS receive job applications we hold these in a secure
manner. The application forms are
deleted or, in the instance of hard copies, shredded after the selection period
is completed. This information is not
shared outside our organisation and is only shared internally with designated
personnel. Were information of an
applicant is to be retained for future use only the contact information will be
retained. Consent from the applicant
will be sought prior to the retention of any personal contact information.
All personal information held by TMS on current employees is managed and maintained in
a secure manner, the same as any other information we hold. All employees have the right to view the data
we hold on them at any time. A formal
request is required to be made for this information through their line manager.
All personal information held by TMS on former employees is managed and maintained in a
secure manner, the same as any other information we hold. Should a former employee wish to view the
data that we hold on them the steps for requesting information (detailed above)
is followed. Information held on personnel is retained for a period no longer
than 3 years after the cessation of employment, in line with current UK
legislation. After this period of time
all information on the former employee is deleted. If requested, a confirmation of this will be
communicated to the person.
Reporting of Data
TMS report all major data breaches, of data we have
control and are responsible for, to the Information Commissioners Office, our
customers and/or suppliers. All
potential data breaches are fully investigated as per our Information Security
When a data breach is detected, and the severity
ascertained, this will be reported to the ICO within 72 hours.
TMS take security of all information seriously, we
hold certification to the following schemes: -
ISO27001:2013 Information Security Standard
As such, our management system is audited and verified on an
TMS have determined that we do not require a Data
Protection Officer at this time. However
if you have any concerns with regards to personal data please contact TMS.